Last Updated: May 5, 2026

Introduction

At Pat’s of Henderson (the “Company” or “We”), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In e-mail, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by us offline or through any other means, including on any other website operated by the Company or any third party.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our Contact Us link.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other information defined as personal or personally identifiable information under applicable law (“personal information”);
• That is about you but individually does not identify you; and/or
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website, including information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Website and of the fulfillment of your orders.
• Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser; however, certain parts of our Website may be inaccessible as a result.
• Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website.
• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail.

SMS Text Message Communications – Loyalty & Rewards Program

Pat’s of Henderson operates a loyalty and rewards program (“Loyalty Program”) through which customers may earn points and receive rewards. As part of this program, we may send you promotional and informational SMS text messages — for example, to notify you when you are approaching a reward milestone (such as being 50 points away from a $25 gift certificate) or when you have unlocked a reward.

Message and Data Rates

Message and data rates may apply to all SMS messages sent as part of our Loyalty Program. These charges are determined by your mobile carrier and your individual plan. Pat’s of Henderson is not responsible for any charges incurred through your wireless provider.

Message Frequency

Message frequency varies and is based on your activity within our Loyalty Program. You may receive SMS messages when:

• You are approaching a reward milestone (e.g., within a set number of points of earning a gift certificate or other reward).
• You have earned a reward and it is available for redemption.
• There are program updates, special promotions, or time-sensitive offers relevant to your account.

We will make reasonable efforts to limit the number of messages sent so that they remain relevant and useful to you.

Opt-Out Information

You may opt out of receiving SMS messages from Pat’s of Henderson at any time by using any of the following methods:

• Reply STOP to any SMS message you receive from us. You will receive a one-time confirmation message and no further SMS messages will be sent.
• Contact us directly using the support information below and request to be removed from our SMS communications list.

Please note that opting out of SMS communications does not remove you from our Loyalty Program. You will continue to earn and accumulate points; however, you will no longer receive SMS notifications. You may re-enroll in SMS communications at any time by contacting us.

Support Contact for SMS Communications

If you need assistance with our SMS communications or Loyalty Program, please contact us:

• Reply HELP to any SMS message you receive from us for immediate assistance.
• Visit our website at www.patsofhenderson.com and use the Contact Us link.
• Call or visit us in store — our team is happy to help.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To administer our Loyalty Program and send you SMS communications related to your rewards and milestones.
• To provide you with notices about your account/subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer.
• To allow you to participate in interactive features on our Website.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (including our Loyalty Program software provider) who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.
• To fulfill the purpose for which you provide it.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may be inaccessible or not function properly.

SMS Communications. You may opt out of SMS messages from our Loyalty Program at any time by replying STOP to any message or by contacting us using the information above.

Accessing and Correcting Your Information

You may send us an e-mail via our Contact Us link to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your California Privacy Rights

California Civil Code Section §1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Contact Us link.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with an updated revision date at the top. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. You are responsible for ensuring we have an up-to-date, active, and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to request assistance with SMS opt-out, please contact us via our Contact Us link on the Website. Thank you for visiting Pat’s of Henderson.